REFUND AND RETURNS POLICY
Thank you for purchasing a Volconto LLC product! To ensure you are satisfied with your purchase, we offer the following refund and return policy:
- Return Period
You have 7 days from the date you receive your item to request a return. Please be sure to contact Customer Service within this timeframe. - Return Requirements
The item must be unused and in its original packaging, including all tags, accessories, and included items.
Unauthorized returns will not be processed, so please contact Customer Service to obtain a return authorization before returning your item. - Return Request
To request a return, please follow the steps below:
Contact our Customer Service team by email at mouang@volconto.online or by calling +1 720-760-6340.
Include your order number and reason for return.
Once a return authorization is received, you will receive further return instructions and address information.
- Refund Processing
Once we receive your returned item and confirm that it meets the return requirements, we will process your refund within 7 business days. Refunds will be made to your original payment method; please consider bank processing times. - Return Shipping
Return shipping is the buyer’s responsibility. Items returned outside of our policy will not be refunded.
If an item needs to be returned due to quality issues or incorrect shipment, we will cover the return shipping costs. - Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return it and place a new order. - Non-Returnable Items
The following items are not eligible for refunds or returns:
Opened or unsealed items.
- Other Questions
If you have any questions about our refund and return policies or need further assistance, please feel free to contact our customer service team.
Thank you for choosing Volconto LLC. We look forward to providing you with excellent service!